Refund Policy

This page restates the refund rules already published in section 7 of the Terms of Service. It does not change those terms. If anything here conflicts with the Terms, the Terms govern. Nothing here is legal, tax or accounting advice.

1. Who you paid

Card / Polar. Card payments are processed by Polar, which acts as merchant of record for those transactions. Polar collects the charge, handles applicable card taxes, and issues Polar receipts and invoices in its customer portal.

Vietnamese bank transfer / SePay. Bank transfers are processed separately. For those payments the seller is LYNS MEDIA COMPANY LIMITED (business/tax code 0318559960). A Citely payment receipt is not an electronic invoice under Vietnamese invoicing rules; e-invoices, when issued, go through a separate invoicing provider.

2. 30-day free use, then paid periods

Every plan can be used free for 30 days without a card before you pay anything, so paid periods are generally non-refundable.

3. Goodwill window — first payment only

Even so, if you are unhappy with a first payment, write to [email protected] within 14 days of that charge and we will refund it in full provided the plan has not been substantially used in that period.

The goodwill window does not apply to:

• renewals;
• partially used periods;
• accounts suspended for breach of the Terms.

Refunds are returned to the original payment method. Polar card refunds are processed through Polar. SePay / bank-transfer refunds are processed by LYNS MEDIA COMPANY LIMITED back to the originating bank account where practicable.

4. Cancellation is not a refund

Cancelling a Polar subscription stops the next renewal. The plan stays active for the remainder of the period you have already paid for. We do not pro-rate or refund the unused remainder of a cancelled period. See the Cancellation Policy.

SePay / VietQR subscriptions do not auto-renew. There is no future charge to refund. Stopping payment simply means you do not start a new paid period when the current one ends.

5. Statutory rights

Nothing here limits any statutory right of withdrawal or refund you have under the consumer law that applies to you. Polar, as merchant of record for card transactions, may also apply its own Buyer Terms and may refund a card charge to prevent a dispute even when this page would not.

6. Card statement descriptor

If you do not recognise a line on your card statement you may dispute it as fraud — that is the largest source of avoidable chargebacks for a new card merchant. We will publish the exact merchant descriptor here once it has been copied from a real statement (the 2026-09-01 Polar charge) or from the Polar dashboard. We will not guess the string.

Statement descriptor (Polar card): Polar documents that the organization slug appears on card statements (ours is citely). The full merchant line — prefix, city, punctuation — is not yet copied from the live $1 statement or Polar dashboard. Do not invent the rest.

Until that line is published: look for a Polar-processed Citely charge. If you do not recognise it, email [email protected] before filing a card dispute so we can match the order.

7. How to ask

Email [email protected] from the account email, with the order date, amount, currency and (if you have it) the Polar order id or Citely payment code. We may ask you to confirm that the plan was not substantially used.

8. Contact

For refund requests, email [email protected] (general: [email protected]) or call 093.6669.739 — LYNS MEDIA COMPANY LIMITED, business/tax code 0318559960, 181B Bình Long, Phường Bình Hưng Hòa, TP Hồ Chí Minh, Việt Nam.